Return & Refund Policy

At Auranova, we want you to be satisfied with your purchase. If your product arrives damaged or is not working properly, we’re here to help.

Eligible Returns

Returns and refunds are only accepted for products that arrive damaged or defective, or that do not function as intended. We do not accept returns for change of mind or personal preference.

How to Request a Return

To request a return or refund, please email hello@auranova.ca with your order number, a description of the issue, and clear photo and video evidence showing the damage or defect.

Return Shipping

Customers are responsible for paying all return shipping costs. Please wait for confirmation and return instructions from our team before shipping any product back.

Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method. Processing times may vary depending on your payment provider.

Contact Us

For any questions about returns or refunds, contact us at hello@auranova.ca.